Refund policy

Return & Refund Policy
Because our cookies are freshly baked and are perishable food items, all sales are final. We do not accept returns or exchanges.

We want you to be happy with your order. If your order is incorrect, damaged, or there is a quality issue, please contact Lily & Flour Cookie Co. as soon as possible after receiving your order. Please include your order number and details about the issue. Photos may be requested when applicable.

Eligible concerns will be reviewed individually. Depending on the circumstances, we may offer a replacement, store credit, or refund at our discretion.

Orders cannot be refunded due to personal taste preferences or if incorrect information was provided by the customer when placing the order.

Cancellations: Because our cookies are made in small batches and ingredients and preparation may be scheduled specifically for your order, cancellations must be requested as soon as possible. Once preparation has begun, an order may no longer be eligible for cancellation or refund.

If you have any questions regarding your order, please contact us through our Contact page.