Shipping policy

Shipping & Order Fulfillment Policy

Lily & Flour Cookie Co. prepares our cookies fresh in small batches with care. Because our products are freshly baked, processing and fulfillment times may vary depending on order volume, product availability, and the size of your order.

Order Processing
Please allow the processing time shown at checkout or on the applicable product page. Orders are prepared as close to the selected fulfillment date as reasonably possible to maintain freshness.

Shipping
When shipping is available, available shipping options and applicable charges will be displayed at checkout. Delivery estimates provided by a shipping carrier are estimates and are not guaranteed. Lily & Flour Cookie Co. is not responsible for carrier delays or delays caused by weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please review your information carefully before submitting your order.

Local Pickup or Delivery
When available, local pickup or local delivery options, instructions, fees, and availability will be provided during ordering or communicated with the customer. Please do not arrive for pickup until you have received confirmation that your order is ready.

Freshness & Delivery
Because cookies are perishable food products, we recommend retrieving delivered packages promptly and storing the products according to any instructions provided with your order.

Questions or Delivery Issues
If you experience an issue with your order, please contact Lily & Flour Cookie Co. as soon as possible through our Contact page. We will review delivery and order concerns individually in accordance with our Return & Refund Policy.